Question 1

What services do you offer?

Accepted Answer

We offer a range of services including residential moving, commercial moving, help with packing and unpacking, tv mounting services, furniture delivery and assembly,  junk hauling, and handyman services.

Question 2

Are you licensed and insured?

Accepted Answer

Yes, we are fully licensed, bonded, and insured to ensure the safety and security of your belongings during the move.

Question 3

How do I get a quote for my move?

Accepted Answer

You can request a free, no-obligation quote by filling out the form on our website, calling our office, or scheduling an in-home estimate.

Question 4

How do you determine the cost of a move?

Accepted Answer

The cost of a move is typically based on factors such as the distance of the move, the size and weight of the items being moved, the number of movers required, and any additional services you may need (e.g., packing, unpacking, cleaning, furniture assembly or junk hauling).

Question 5

Do you provide packing materials?

Accepted Answer

Yes, we offer complimentary high-quality bins available on Loan, we drop them off and pick them up after you're done unpacking.

Question 6

Can you help with packing and unpacking?

Accepted Answer

Absolutely. We offer professional packing and unpacking services to ensure your items are securely packed and efficiently unpacked at your new location

Question 7

How far in advance should I schedule my move?

Accepted Answer

We recommend scheduling your move at least 4-6 weeks in advance, especially during peak moving seasons. However, we can accommodate last-minute moves depending on availability.

Question 8

Do you move items of all sizes?

Accepted Answer

No, Although We have experience moving items of various sizes, from small boxes to large furniture and appliances. As well as handling specialty items such as artwork, and antiques We do not handle items that require specialized moving equipment ( e.g. pianos and pool tables)

Question 9

What should I do with items that require special handling?

Accepted Answer

Please inform us in advance if you have items that require special handling. Our team is trained to handle delicate and valuable items with the utmost care.

Question 10

Can you provide storage solutions?

Accepted Answer

No

Question 11

What happens if something gets damaged during the move?

Accepted Answer

We take great care in handling your belongings, but in the event that something does get damaged, we have a straightforward claims process to address and resolve any issues promptly.

Question 12

What is your cancellation policy?

Accepted Answer

Our cancellation policy varies depending on the timing of the cancellation. Please contact our office for specific details regarding cancellations and any associated fees.

Question 13

Can I move during weekends or holidays?

Accepted Answer

Yes, we offer flexible scheduling options, including weekends and holidays, to accommodate your needs.

Question 14

Do you offer eco-friendly moving solutions?

Accepted Answer

Yes, we are committed to environmentally responsible practices. We can also help in delivering unwanted items to your desired donation center whenever possible.

Question 15

*How can I prepare for moving day?

Accepted Answer

We recommend decluttering your home or office, packing smaller items into boxes, labeling everything clearly, and making sure there is a clear path for the movers. We’ll provide you with a detailed checklist to help you prepare.

Question 16

How do you ensure the safety of my belongings?

Accepted Answer

Our team is trained in best practices for packing, loading, and transporting items safely. We use high-quality packing materials and equipment to protect your belongings.

Question 17

Do you offer international moving services?

Accepted Answer

No

Question 18

Can you handle last-minute or emergency moves?

Accepted Answer

While we recommend scheduling in advance, we understand that sometimes last-minute moves are necessary. Contact us as soon as possible, and we will do our best to accommodate your needs.

Question 19

How do I contact you if I have more questions?

Accepted Answer

You can contact us via phone, email, or through our website. Our customer service team is here to help answer any additional questions you may have

Question 20

What measures do you take for COVID-19 safety?

Accepted Answer

We follow all recommended guidelines to ensure the safety of our clients and staff. This includes wearing masks, using hand sanitizer, and sanitizing equipment and trucks regularly.

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